Support

We’re here to help!

At ion smart business solutions, we make the process easy. Whether you need a new office printer, a complete smart business solution to streamline and improve your business operations or you’re an existing customer needing support. We are here to help!

New customers

Get the support you need, when you need it! Maximise your business productivity with less interruptions, with easy and fast support from the ion team using Ricoh’s intuitive Intelligent Support, including:

  • Remote management of your devices for quick diagnosis and resolution, reducing the need for an onsite service
  • Automatic updates to the firmware for your multifunction business printer, to ensure you have the latest security settings
  • Automatic toner replenishment, which means quality toner when you need it — saving you storage space, time and money.

Take us up on our obligation-free consult to guide you through the best solution for your business. Talk to the ion smart business solutions team today by phoning 1300 189 476 and let us share our expertise based on more than three decades of experience.

Existing ion customers

How can we help?
  • Technical difficulties? Call our support team on 1300 189 476 or send us a service request and our support team will get back to you shortly with a solution
  • Toner request – simply complete the form and tell us what you need
  • Other enquiry — let our professional, experienced team share their insight into improved smart business solutions for your business. Call us now on 1300 189 476 to speak to one of our friendly team members.